As a big fan of Guy Fieri and Diners, Drive-ins, and Dives, I couldn’t help but feel badly and super curious when I heard that his new restaurant in Times Square received a scathing review in the New York Times. I read the review and it really couldn’t have been any worse. The writer, Pete Wells, was so harsh and so intense in his harshness that he probably had one of the worst dining experiences of his life at Guy’s new spot, Guy’s American Kitchen & Bar. Mr. Well’s was actually criticized himself for how severe he was in the review. I have recently begun working in a restaurant again (L&W Oyster Co.) and I honestly can not even imagine how that many fuck ups could occur without some kind of manager noticing or someone putting an end to it. I do love Guy and his over-the-top persona and personality, but the restaurant does sound like it needs a bit of an overhaul. All the adjectives in the item names (i.e.  Guy’s Famous Big Bite Caesar, Awesome Pretzel Chicken Tenders) are pretty lame and, based on Mr. Well’s words, the kitchen sounds totally disjointed and serving food not even close to their menu descriptions. And the service sounds the opposite of rock-solid. But the truth is, it is in Times Square, the tourist capital of NYC and maybe the world. What else can you really expect? But Guy really needs to fix and class-up this place immediately. I mean, it looks pretty cool. But that ain’t shit.

I love Guy and Triple D. And I will obviously still need to eat as I watch it because it is delicious food porn. As a fan of Guy’s for many years (and someone who actually voted for him when he was a finalist in Next Food Network Star!), I hope that Mr. Fieri can turn around his restaurant. Openings are tough (as I just experienced first hand) and there are a lot of kinks to work out. However, there should not be this many. But again, Times Square. If you can get away with sloppiness anywhere, it might be there. But Times Square is in the middle of NYC, foodie and restaurant haven where each one has to be at the top of their game to succeed. Everyday at L&W, we bust our asses to be successful and give our customers the greatest experience we can with the best food and service. Guy has numerous restaurants, but he needs to really hone in and figure out how to fix up this new one. I wish him and his staff the best. Good luck Guy, make it rain!

Wow, rough stuff…

http://www.nytimes.com/2012/11/14/dining/reviews/restaurant-review-guys-american-kitchen-bar-in-times-square.html?_r=0

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